Return & Exchange



Return within 15 days after you receive your order.

Mail it to: Unit 12, 9/F SouthMark Tower B, 11 Yip Hing ST, WCH, HK

If 15 days have passed since you received your order or you bought the item(s) on sale, we can’t offer you an exchange or refund. Only regular priced items qualify. To be eligible for a return, the item must be returned to us via regular mail service, unworn and unwashed.

To complete your exchange, we require a receipt or proof of purchase and a picture of the item(s) bought. And you email to us. joinedhk@gmail.com

Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable.

If you haven’t received a refund yet, first check your bank/PayPal account. It can take some time before your refund is complete. If you have any problems, questions, or concerns. johnny@egihk.com