Delivery and Shipping

HongKong, Macau and Taiwan


For Hong Kong local orders, customer can select self-pickup at S.F. Stores/ServiceCenters (Paid by receiver) / S.F. Express (Paid by receiver) to deliver your purchased package(s).


Spending Amount*

Delivery Fee

Delivery Time

Less than 2 items

Paid by receiver upon self-pick up at S.F. Stores / Service Centers or package received

Usually 2-3 working day(s) after confirmation of order and payment

ordered 2 items or above

- Free delivery upon self-pick up at S.F. Stores / Service Centers

- Paid by receiver upon package received

Usually 2-3 working day(s) after confirmation of order and payment




S.F.Express (Hong Kong Domestic Express)rates reference:
http://www.sf-express.com/hk/en/download/HK_Domestic_Export_Rate_EN.pdf

Reminder:

  • Final delivery charges please refer to official website of S.F. Express and will be confirmed by S.F. Express.
  • Additional service charge will be required for shipments delivered to Hong Kong’s Non-industrial / Commercial locations / Hong Kong’s Remote Area. Please refer to S.F. Express official website for details.


2. Macau and Taiwan Delivery
Weship to Macau and Taiwan via S.F. Express.
Please check the delivery rate estimation from official website of S.F.Express:
http://www.sf-express.com/hk/en/dynamic_functions/price/

 

MainlandChina and International Delivery

We ship to Mainland China and Overseas viaS.F. Express or Hong Kong Post (by Air) .

1.S.F Express: Destinations are available to the following areas:
Mainland (Favorite City & Province), Australia, USA, South Korea,Singapore, Malaysia, Indonesia, Thailand, India, Cambodia, Vietnam, Mongolia.

Please check the delivery rate estimationfrom official website of S.F. Express:
http://www.sf-express.com/hk/en/dynamic_functions/price/


2. Hong Kong Post (by Air)
Delivery rate estimation from below page:

http://www.hongkongpost.hk/en/postage_calculator/index.html


Proceduresof Mainland China and Overseas’ delivery fee payment:

  • After placing your order, we will inform you the exact delivery fee and the payment method. Please complete the delivery payment within 3 working days. Otherwise, the order will be cancelled and payment for purchased items is not refundable.
  • Delivery will be based on single order and same customer. Should you have any enquiry, please contact our Customer Service Department by email at johnny@egihk.com.


Calculation of weight
Theshipping rate of a package is determined by the actual weight or the volumetricweight (in kg), whichever is greater.
The formula used to calculate volumetric weight(in kg) is:
Length (cm) x Width (cm) x Height (cm) ÷ 6000


Reminders

  • S.F. Express does NOT take order with item that made of glass. Customers agree to absorb the risk.
  • All products will be checked carefully by our staff, and will be well packed before passing to courier. Customers agree to absorb all transportation risks once they placed the order.
  • We’re not responsible for any lost due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by customers.

 

Customersshould bear the risk of International Delivery
Taxesand duties are calculated according to shipping destination. DDU (Delivery DutyUnpaid) destination defaults, the product prices displayed are exclusive of alltaxes and duties. Destination countries may levy taxes on customers’ purchasedgoods which customers should be responsible for. We are not responsible forunpaid customs taxes, and will not provide refunds for orders sent back due tocustoms issues. Please check your county’s customs policies before placing yourorder.

 

Track& Trace

  • By choosing S.F. Express to deliver the purchased items, the tracking number will be updated to system after dispatched. Customers can use the numbers to check the delivery status.
  • By choosing Hong Kong Post (by Air) to deliver the purchased items, the tracking number will be provided depends on customer’s choice of service.